/* ==========================================================================
   SHAHAZ.com — Canonical Help Center Live Chat (site-wide modal)
   --------------------------------------------------------------------------
   Visual source of truth: the approved "SHAHAZ Live Chat — Guest + Logged-in
   Final Preview". The two state blocks below (GUEST / MEMBER) are the
   preview's own stylesheets, value-for-value, with only two mechanical
   changes: every class is namespaced .shz-lc-* and every rule is scoped to
   its state root (.shz-lc--guest / .shz-lc--member) so nothing can leak into
   or be overridden by the rest of the theme.
   The SHELL block turns the preview's 430px phone screen into a real modal
   (fixed overlay, full-bleed on phones, centred 430px card on wider screens)
   and adds production-only behaviour: safe-area insets, keyboard-aware
   height, deliberate SHAHAZ focus ring, neutral tap/selection paint,
   theme-reset protection, reduced motion.
   ONE modal, ONE stylesheet — this file replaces the old gateway/modal CSS.
   ========================================================================== */

/* ---- SHELL ------------------------------------------------------------- */
.shz-lc[hidden]{display:none!important}
.shz-lc{
  position:fixed;left:0;right:0;top:0;bottom:var(--lc-kb,0px);height:auto; /* ZIP-432: pinned to the screen edges; only the keyboard lifts the bottom */
  z-index:2147481000;display:flex;align-items:stretch;justify-content:center;
  pointer-events:none;color:#211a20;
  font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;
  -webkit-text-size-adjust:100%;text-size-adjust:100%;
}
.shz-lc.is-open{pointer-events:auto}
.shz-lc,.shz-lc *{-webkit-tap-highlight-color:transparent}
.shz-lc *,.shz-lc *::before,.shz-lc *::after{box-sizing:border-box}
.shz-lc-scrim{
  position:absolute;inset:0;background:rgba(24,12,20,.42);
  -webkit-backdrop-filter:none;backdrop-filter:none;
  opacity:0;transition:opacity .24s ease;
}
.shz-lc.is-open .shz-lc-scrim{opacity:1}
.shz-lc.shz-lc--guest .shz-lc-app,
.shz-lc.shz-lc--member .shz-lc-app{
  position:relative;width:min(100vw,430px);height:100%;min-height:0;
  transform:translateY(18px);opacity:0;outline:none;
  transition:transform .28s cubic-bezier(.16,1,.3,1),opacity .22s ease;
}
.shz-lc.is-open.shz-lc--guest .shz-lc-app,
.shz-lc.is-open.shz-lc--member .shz-lc-app{transform:none;opacity:1}
html.shz-lc-lock,body.shz-lc-open{overflow:hidden!important}
.shz-lc-main,.shz-lc-chat{overscroll-behavior:contain;-webkit-overflow-scrolling:touch}


/* Theme-reset protection: Astra / WooCommerce global button, link and input
   rules must never restyle the chat controls. Component rules above are more
   specific and re-apply every value the preview defines. */
.shz-lc button{margin:0;padding:1px 6px;line-height:normal;letter-spacing:normal;text-transform:none;text-shadow:none;border-radius:0;box-shadow:none;-webkit-appearance:none;appearance:none;background:none;border:0;color:inherit;font:inherit}
.shz-lc a{text-decoration:none}
.shz-lc input{margin:0;padding:1px 2px;min-height:0;height:auto;line-height:normal;box-shadow:none;border-radius:0;-webkit-appearance:none;appearance:none;outline:0}
.shz-lc h1,.shz-lc h2,.shz-lc h3,.shz-lc p{margin:0;padding:0}

/* Neutral touch / selection paint: no blue tap flash, no blue selection,
   no callout on controls. Message text stays selectable. */
.shz-lc button,.shz-lc a{-webkit-user-select:none;user-select:none;-webkit-touch-callout:none;touch-action:manipulation}
.shz-lc-bubble{-webkit-user-select:text;user-select:text}
.shz-lc ::selection{background:rgba(237,8,125,.18);color:inherit}
.shz-lc ::-moz-selection{background:rgba(237,8,125,.18);color:inherit}

/* Deliberate SHAHAZ focus treatment (keyboard only) — pink ring, never the
   browser's blue box. Pointer/touch focus paints nothing. */
.shz-lc button:focus,.shz-lc a:focus,.shz-lc input:focus{outline:0}
.shz-lc.shz-lc button:focus-visible,
.shz-lc.shz-lc a:focus-visible{outline:2px solid #ed087d;outline-offset:2px;box-shadow:none}
.shz-lc .shz-lc-hero button:focus-visible{outline-color:#ffd0e6;box-shadow:none}

.shz-lc .shz-lc-app:focus,.shz-lc .shz-lc-app:focus-visible{outline:none;box-shadow:none}


/* ---- GUEST (logged-out) — preview stylesheet, scoped ------------------------ */
.shz-lc--guest{--plum:#26121f;--pink:#ed087d;--pink-deep:#d80670;--pink-soft:#fff0f7;
  --pink-soft-2:#fff6fa;--paper:#fffdfb;--ink:#211a20;--muted:#91878f;
  --line:#e8e0e6;--gold:#c8a46b;}
.shz-lc--guest *{box-sizing:border-box}
.shz-lc--guest button{font:inherit;border:0;background:none;cursor:pointer;-webkit-tap-highlight-color:transparent}
.shz-lc--guest button:focus{outline:0;box-shadow:none}
.shz-lc--guest .shz-lc-app{width:min(100vw,430px);height:100svh;min-height:620px;background:var(--paper);display:flex;flex-direction:column;overflow:hidden}
.shz-lc--guest .shz-lc-hero{flex:0 0 auto;color:#fff;padding:11px 15px 14px;position:relative;overflow:hidden;
  background:
    radial-gradient(circle at 93% -8%,rgba(255,48,159,.35),transparent 39%),
    radial-gradient(circle at 15% 115%,rgba(200,164,107,.09),transparent 27%),
    linear-gradient(145deg,#26121f,#160c14 80%)}

.shz-lc--guest .shz-lc-top{height:36px;display:flex;align-items:center;gap:7px;position:relative;z-index:1}
.shz-lc--guest .shz-lc-back{width:34px;height:34px;color:#fff;font-size:29px;font-weight:300}
.shz-lc--guest .shz-lc-brand{flex:1}
.shz-lc--guest .shz-lc-kicker{font-size:7.5px;letter-spacing:2.1px;color:#decfd7;font-weight:850}
.shz-lc--guest .shz-lc-title{font-size:22px;line-height:1;font-weight:790;letter-spacing:-.8px;margin-top:2px}
.shz-lc--guest .shz-lc-more{width:34px;color:#d9cad3;font-size:18px}
.shz-lc--guest .shz-lc-support-row{display:flex;align-items:center;margin-top:12px;position:relative;z-index:1}
.shz-lc--guest .shz-lc-avatar{width:43px;height:43px;border-radius:14px;background:#fff;color:var(--pink);display:grid;place-items:center;font-size:18px;font-weight:900}
.shz-lc--guest .shz-lc-support-text{flex:1;margin-left:10px}
.shz-lc--guest .shz-lc-support-name{font-size:14px;font-weight:780}
.shz-lc--guest .shz-lc-guest-status{display:flex;align-items:center;gap:6px;margin-top:3px;font-size:9px;color:#e8dce2}
.shz-lc--guest .shz-lc-dot{width:7px;height:7px;border-radius:50%;background:var(--gold)}
.shz-lc--guest .shz-lc-guest-pill{border:1px solid rgba(255,255,255,.2);border-radius:999px;padding:6px 9px;font-size:7px;letter-spacing:.85px;font-weight:850;color:#eadde5}
.shz-lc--guest .shz-lc-main{flex:1;min-height:0;overflow:auto;scrollbar-width:none;padding:20px 14px 22px;
  background:
    radial-gradient(circle at 100% 0%,rgba(255,218,237,.72),transparent 34%),
    radial-gradient(circle at 0% 70%,rgba(255,241,215,.32),transparent 25%),
    linear-gradient(180deg,#fffafd,#fffdfb)}
.shz-lc--guest .shz-lc-main::-webkit-scrollbar{display:none}
.shz-lc--guest .shz-lc-secure-line{display:flex;align-items:center;justify-content:center;gap:7px;color:#aaa0a8;font-size:7px;font-weight:850;letter-spacing:1.5px;margin:0 0 16px}
.shz-lc--guest .shz-lc-secure-line:before,.shz-lc--guest .shz-lc-secure-line:after{content:"";height:1px;background:#eee6ea;width:52px}
.shz-lc--guest .shz-lc-access{background:rgba(255,255,255,.98);border:1px solid var(--line);border-radius:22px;padding:19px 16px 16px}
.shz-lc--guest .shz-lc-heading-row{display:flex;gap:11px;align-items:flex-start}
.shz-lc--guest .shz-lc-mark{width:47px;height:47px;border-radius:15px;background:linear-gradient(145deg,#fff0f7,#ffe0ef);color:var(--pink);display:grid;place-items:center;font-size:19px;font-weight:900;flex:0 0 47px}
.shz-lc--guest .shz-lc-kicker2{font-size:6.8px;letter-spacing:1.35px;text-transform:uppercase;color:#aaa0a8;font-weight:850}
.shz-lc--guest .shz-lc-h1{font-size:18px;line-height:1.08;font-weight:830;letter-spacing:-.45px;margin-top:2px}
.shz-lc--guest .shz-lc-sub{font-size:8px;color:#877e86;line-height:1.45;margin-top:5px;max-width:285px}
.shz-lc--guest .shz-lc-choose{font-size:7px;letter-spacing:1.15px;text-transform:uppercase;color:#a39aa1;font-weight:850;margin:17px 0 7px}
.shz-lc--guest .shz-lc-auth{width:100%;height:47px;border:1px solid #efb8d1;border-radius:14px;
  display:flex;align-items:center;gap:9px;padding:6px 10px;text-align:left;margin-top:10px;
  position:relative;overflow:hidden;
  box-shadow:
    none;
  transition:transform .12s,box-shadow .12s,background .12s}
.shz-lc--guest .shz-lc-auth:before{content:"";position:absolute;left:12px;right:12px;top:1px;height:1px;
  background:rgba(255,255,255,.95);pointer-events:none}
.shz-lc--guest .shz-lc-auth.shz-lc-google-bar{background:linear-gradient(180deg,#fff7fb 0%,#ffedf6 100%)}
.shz-lc--guest .shz-lc-auth.shz-lc-email-bar{background:linear-gradient(180deg,#fff9fb 0%,#ffedf3 100%)}
.shz-lc--guest .shz-lc-auth:active{transform:translateY(1px);box-shadow:none}
.shz-lc--guest .shz-lc-icon{width:31px;height:31px;border-radius:10px;background:#fff;
  border:1px solid #eadfe5;display:grid;place-items:center;flex:0 0 31px;
  box-shadow:none}
.shz-lc--guest .shz-lc-google-logo{width:18px;height:18px;display:block}
.shz-lc--guest .shz-lc-email-logo{width:18px;height:18px;display:block}
.shz-lc--guest .shz-lc-copy{flex:1}
.shz-lc--guest .shz-lc-name{display:block;font-size:9.6px;font-weight:810;color:#332d33}
.shz-lc--guest .shz-lc-desc{display:block;font-size:6.8px;color:#9a9098;margin-top:1px}
.shz-lc--guest .shz-lc-arrow{font-size:15px;color:#b1839b;margin-right:1px}
.shz-lc--guest .shz-lc-auth-gap{height:2px}
.shz-lc--guest .shz-lc-return-note{display:flex;gap:7px;align-items:flex-start;margin:12px 2px 0;padding-top:11px;border-top:1px solid #eee7eb;color:#9b9299;font-size:6.9px;line-height:1.42}
.shz-lc--guest .shz-lc-check{width:15px;height:15px;border-radius:5px;background:#fff0f7;color:var(--pink);display:grid;place-items:center;flex:0 0 15px;font-size:8px}
.shz-lc--guest .shz-lc-bottom{flex:0 0 auto;border-top:1px solid var(--line);padding:9px 12px max(9px,0px);background:rgba(255,253,251,.985);text-align:center;color:#aaa1a9;font-size:6.9px}
.shz-lc--guest .shz-lc-bottom-dot{display:inline-block;width:4px;height:4px;border-radius:50%;background:var(--gold);margin-right:5px}
.shz-lc--guest .shz-lc-toast{position:absolute;left:50%;bottom:54px;transform:translate(-50%,10px);background:var(--plum);color:#fff;border-radius:999px;padding:7px 11px;font-size:7.5px;font-weight:750;opacity:0;pointer-events:none;transition:.2s;white-space:nowrap;z-index:20}
.shz-lc--guest .shz-lc-toast.is-show{opacity:1;transform:translate(-50%,0)}

/* ---- MEMBER (logged-in) — preview stylesheet, scoped ------------------------ */
.shz-lc--member{--plum:#24121f;--plum2:#3b1730;--pink:#ed087d;--pink2:#ff4aa6;--paper:#fffdfb;--ink:#19151a;--muted:#988f97;--line:#e7dfe5;--soft:#fff0f7;--green:#25ae82;--gold:#c6a36a}
.shz-lc--member *{box-sizing:border-box}
.shz-lc--member button,.shz-lc--member input{font:inherit}
.shz-lc--member button{-webkit-tap-highlight-color:transparent;border:0;background:none;cursor:pointer}
.shz-lc--member button:focus,.shz-lc--member input:focus{outline:0;box-shadow:none}
.shz-lc--member .shz-lc-app{width:min(100vw,430px);height:100svh;min-height:620px;background:var(--paper);display:flex;flex-direction:column;overflow:hidden;position:relative}
.shz-lc--member .shz-lc-hero{flex:0 0 auto;color:#fff;padding:11px 15px 12px;position:relative;overflow:hidden;background:radial-gradient(circle at 94% -12%,rgba(255,49,158,.34),transparent 37%),radial-gradient(circle at 72% 115%,rgba(198,163,106,.1),transparent 28%),linear-gradient(145deg,var(--plum),#160d14 78%)}

.shz-lc--member .shz-lc-hero-top{height:36px;display:flex;align-items:center;gap:7px;position:relative;z-index:1}
.shz-lc--member .shz-lc-back{width:34px;height:34px;color:#fff;font-size:29px;font-weight:300}
.shz-lc--member .shz-lc-brand{flex:1}
.shz-lc--member .shz-lc-kicker{font-size:7.5px;letter-spacing:2.1px;color:#d9cbd3;font-weight:850}
.shz-lc--member .shz-lc-title{font-size:21px;line-height:1;font-weight:790;letter-spacing:-.7px;margin-top:2px}
.shz-lc--member .shz-lc-more{width:34px;height:34px;color:#d9cbd3;font-size:18px}
.shz-lc--member .shz-lc-support-row{display:flex;align-items:center;margin-top:10px;position:relative;z-index:1}
.shz-lc--member .shz-lc-avatar{width:40px;height:40px;border-radius:13px;background:#fff;color:var(--pink);display:grid;place-items:center;font-size:17px;font-weight:850}
.shz-lc--member .shz-lc-support-text{flex:1;margin-left:10px}
.shz-lc--member .shz-lc-support-name{font-size:13.5px;font-weight:760}
.shz-lc--member .shz-lc-status{display:flex;align-items:center;gap:5px;font-size:9.5px;color:#d5efe6;margin-top:2px}
.shz-lc--member .shz-lc-dot{width:6px;height:6px;border-radius:50%;background:#30c692}
.shz-lc--member .shz-lc-online{border:1px solid rgba(255,255,255,.2);border-radius:999px;padding:5px 8px;font-size:7.5px;letter-spacing:.75px;font-weight:850;color:#eadde5}
.shz-lc--member .shz-lc-topic-rail{flex:0 0 auto;background:#fff;border-bottom:1px solid var(--line);padding:7px 13px;display:flex;gap:6px;overflow-x:auto;scrollbar-width:none}
.shz-lc--member .shz-lc-topic-rail::-webkit-scrollbar{display:none}
.shz-lc--member .shz-lc-topic{height:30px;padding:0 11px;border:1px solid #e2dbe1;border-radius:10px;background:#fff;color:#706970;font-size:9.5px;font-weight:750;white-space:nowrap}
.shz-lc--member .shz-lc-topic.is-active{color:#fff;background:linear-gradient(135deg,var(--pink),#d80470);border-color:var(--pink);box-shadow:none}
.shz-lc--member .shz-lc-chat{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:none;padding:10px 14px 10px;background:radial-gradient(circle at 100% 0%,rgba(255,222,239,.78),transparent 30%),radial-gradient(circle at 0% 100%,rgba(198,163,106,.05),transparent 28%),linear-gradient(180deg,#fffaf7,#fffdfb)}
.shz-lc--member .shz-lc-chat::-webkit-scrollbar{display:none}
.shz-lc--member .shz-lc-day{display:flex;align-items:center;justify-content:center;gap:7px;color:#a59ca4;font-size:7.5px;font-weight:850;letter-spacing:1.55px;margin:1px 0 8px}
.shz-lc--member .shz-lc-day:before,.shz-lc--member .shz-lc-day:after{content:"";height:1px;background:#eee6ea;width:35px}
.shz-lc--member .shz-lc-context{display:flex;align-items:center;gap:8px;padding:8px;background:rgba(255,255,255,.94);border:1px solid var(--line);border-radius:13px;margin-bottom:9px}
.shz-lc--member .shz-lc-context-icon{width:29px;height:29px;border-radius:9px;background:linear-gradient(145deg,#fff0f7,#ffe8f3);color:var(--pink);display:grid;place-items:center;font-size:12px;font-weight:850}
.shz-lc--member .shz-lc-context-copy{flex:1;min-width:0}
.shz-lc--member .shz-lc-context-kicker{font-size:6.5px;letter-spacing:1px;text-transform:uppercase;color:#aaa0a8;font-weight:850}
.shz-lc--member .shz-lc-context-title{font-size:9.7px;font-weight:760;margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.shz-lc--member .shz-lc-context-status{font-size:7px;color:var(--green);font-weight:700;margin-top:1px}
.shz-lc--member .shz-lc-view{font-size:7.5px;color:var(--pink);font-weight:850}
.shz-lc--member .shz-lc-row{display:flex;flex-direction:column;margin-bottom:9px}
.shz-lc--member .shz-lc-me{align-items:flex-end}
.shz-lc--member .shz-lc-support{align-items:flex-start}
.shz-lc--member .shz-lc-bubble{max-width:79%;font-size:12px;line-height:1.4;padding:9px 11px}
.shz-lc--member .shz-lc-me .shz-lc-bubble{color:#fff;background:linear-gradient(145deg,var(--pink2),#d90570);border-radius:14px 14px 4px 14px;box-shadow:none}
.shz-lc--member .shz-lc-support .shz-lc-bubble{background:#fff;border:1px solid #e3dde1;border-radius:14px 14px 14px 4px}
.shz-lc--member .shz-lc-meta{font-size:7.5px;color:#aaa1a9;margin-top:3px}
.shz-lc--member .shz-lc-me .shz-lc-meta{display:flex;gap:6px}
.shz-lc--member .shz-lc-reply{color:var(--pink);font-weight:800}
.shz-lc--member .shz-lc-support-head{display:flex;align-items:center;gap:5px;margin-bottom:3px;font-size:7px;color:#a49ba3;font-weight:700}
.shz-lc--member .shz-lc-mini-avatar{width:15px;height:15px;border-radius:5px;background:var(--plum);color:#fff;display:grid;place-items:center;font-size:7px;font-weight:850}
.shz-lc--member .shz-lc-next{margin:2px 0 9px;padding-top:7px;border-top:1px solid rgba(231,223,229,.7)}
.shz-lc--member .shz-lc-next-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:5px}
.shz-lc--member .shz-lc-next-title{font-size:6.8px;letter-spacing:1.25px;text-transform:uppercase;color:#a49aa2;font-weight:850}
.shz-lc--member .shz-lc-next-hint{font-size:7px;color:#aaa1a9}
.shz-lc--member .shz-lc-suggestions{display:flex;gap:5px;overflow-x:auto;scrollbar-width:none}
.shz-lc--member .shz-lc-suggestions::-webkit-scrollbar{display:none}
.shz-lc--member .shz-lc-suggestion{flex:0 0 auto;max-width:190px;padding:7px 9px;border:1px solid #efbdd7;background:#fff8fb;border-radius:10px;color:#c50769;font-size:8.1px;font-weight:750;text-align:left}
.shz-lc--member .shz-lc-suggestion:active{transform:scale(.98);background:#fff0f7}
.shz-lc--member .shz-lc-next-hint{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.shz-lc--member .shz-lc-session{display:flex;align-items:center;justify-content:center;gap:5px;margin:3px 0 2px;color:#aaa1a9;font-size:7px}
.shz-lc--member .shz-lc-session i{width:4px;height:4px;border-radius:50%;background:var(--gold)}











.shz-lc--member .shz-lc-file{display:none}
.shz-lc--member .shz-lc-media-preview{position:absolute;left:11px;bottom:69px;width:215px;padding:6px;background:#fff;border:1px solid var(--line);border-radius:14px;display:none;align-items:center;gap:7px;box-shadow:none;z-index:30}
.shz-lc--member .shz-lc-media-preview.is-show{display:flex}
.shz-lc--member .shz-lc-thumb{width:39px;height:39px;border-radius:9px;background:#f7edf2;overflow:hidden;display:grid;place-items:center;color:var(--pink)}
.shz-lc--member .shz-lc-thumb img{width:100%;height:100%;object-fit:cover}
.shz-lc--member .shz-lc-file-info{flex:1;min-width:0}
.shz-lc--member .shz-lc-file-info strong{display:block;font-size:8.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.shz-lc--member .shz-lc-file-info span{display:block;font-size:7px;color:#aaa1a9;margin-top:2px}
.shz-lc--member .shz-lc-remove{width:25px;height:25px;border-radius:8px;background:#f7f1f4;color:#777078;font-size:15px;display:grid;place-items:center}
.shz-lc--member .shz-lc-toast{position:absolute;left:50%;bottom:69px;transform:translate(-50%,7px);opacity:0;background:#19151a;color:#fff;border-radius:11px;padding:8px 11px;font-size:9.5px;transition:.18s;pointer-events:none;white-space:nowrap;z-index:60}
.shz-lc--member .shz-lc-toast.is-show{opacity:1;transform:translate(-50%,0)}
@media(max-width:350px){.shz-lc--member .shz-lc-online{display:none}
.shz-lc--member .shz-lc-topic{padding:0 8px}
.shz-lc--member .shz-lc-bubble{max-width:84%}


.shz-lc--member .shz-lc-smart{min-height:50px}}

/* ---- MEMBER: real-conversation states (ZIP-493) ------------------------------
   Additions ONLY for what a real backend needs to show: presence, loading,
   error, empty, pending / failed, system event, attachments, "load earlier".
   They reuse the preview's colours, radii and type scale. */
.shz-lc--member .shz-lc-day[hidden]{display:none}
.shz-lc--member .shz-lc-status.is-away{color:#e6d9df}
.shz-lc--member .shz-lc-status.is-away .shz-lc-dot{background:transparent;box-shadow:inset 0 0 0 1.5px #bba9b4}
.shz-lc--member .shz-lc-online.is-away{color:#c8bac2;border-color:rgba(255,255,255,.13)}
.shz-lc--member .shz-lc-state{margin:12px 0;text-align:center;font-size:9.5px;color:var(--muted)}
.shz-lc--member .shz-lc-state[hidden],.shz-lc--member .shz-lc-empty[hidden],.shz-lc--member .shz-lc-older[hidden]{display:none}
.shz-lc--member .shz-lc-state button{margin-left:7px;color:var(--pink);font-weight:850;font-size:9.5px;text-decoration:underline}
.shz-lc--member .shz-lc-empty{margin:16px 12px 14px;display:flex;flex-direction:column;align-items:center;gap:5px;text-align:center}
.shz-lc--member .shz-lc-empty b{font-size:13px;line-height:1.3;color:var(--ink);font-weight:800}
.shz-lc--member .shz-lc-empty span{font-size:10.5px;line-height:1.4;color:#8d838b}
.shz-lc--member .shz-lc-older{display:block;margin:0 auto 10px;padding:5px 11px;border:1px solid #efbdd7;border-radius:999px;background:#fff8fb;color:var(--pink);font-size:8.5px;font-weight:800}
.shz-lc--member .shz-lc-bubble{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}
.shz-lc--member .shz-lc-row.is-pending .shz-lc-bubble{opacity:.68}
.shz-lc--member .shz-lc-row.is-failed .shz-lc-bubble{color:#c50769;background:#fff;border:1px solid #efbdd7;box-shadow:none}
.shz-lc--member .shz-lc-retry{padding:0;color:var(--pink);font-size:7.5px;font-weight:850;text-decoration:underline}
.shz-lc--member .shz-lc-failed-note{color:#c50769;font-weight:800}
.shz-lc--member .shz-lc-system-row{align-items:center}
.shz-lc--member .shz-lc-system{max-width:84%;padding:5px 11px;border:1px dashed #e5d9e0;border-radius:999px;background:rgba(255,255,255,.72);color:#8d838b;font-size:8.5px;line-height:1.35;text-align:center}
.shz-lc--member .shz-lc-attach{display:block;max-width:100%;max-height:230px;margin:0 0 6px;border-radius:9px;background:#f7edf2}
.shz-lc--member .shz-lc-bubble .shz-lc-attach:last-child{margin-bottom:0}
.shz-lc--member .shz-lc-day-new{color:var(--pink)}

/* ---- MEMBER: message ticks (ZIP-496) -------------------------------------------
   sending = single grey tick, delivered = double grey, read by SHAHAZ Support = double green.
   Same size as the tick that was already there; only the colour and count change. */
.shz-lc--member .shz-lc-tick{display:inline-block;color:#aaa1a9;font-weight:700;letter-spacing:-1.5px;line-height:1}
.shz-lc--member .shz-lc-tick.is-sending{opacity:.75}
.shz-lc--member .shz-lc-tick.is-read{color:var(--green)}

/* ---- OVERRIDES (must follow the state blocks: equal specificity, later wins) ---- */
/* Safe areas (notch / home indicator). Zero on ordinary browsers. */
.shz-lc .shz-lc-hero{padding-top:calc(11px + env(safe-area-inset-top,0px))}

/* Toasts: keep the preview's single-line pill for short messages, but let a
   long message wrap inside the card instead of overflowing it. */
.shz-lc .shz-lc-toast{width:max-content;max-width:calc(100% - 28px);white-space:normal;text-align:center}

/* iOS Safari zooms the whole page when an input under 16px is focused.
   Only on iOS, the field uses 16px so the keyboard never zooms the page. */


/* ---- GUEST: premium auth-button interaction layer ------------------------
   The preview ships this layer for the two authentication controls. Resting
   look = the preview's rendered bars (untouched); hover = lift + shimmer +
   icon motion; press = tactile scale; keyboard = pink ring. */
.shz-lc--guest .shz-lc-auth{
  color:inherit;text-decoration:none;isolation:isolate;
  transition:transform .22s cubic-bezier(.2,.8,.2,1),box-shadow .22s cubic-bezier(.2,.8,.2,1),border-color .22s ease,background .22s ease;
}
.shz-lc--guest .shz-lc-auth>*{position:relative;z-index:1}
.shz-lc--guest .shz-lc-auth::after{
  content:"";position:absolute;inset:0;z-index:0;pointer-events:none;
  background:linear-gradient(112deg,transparent 0%,rgba(255,255,255,.02) 28%,rgba(255,255,255,.32) 50%,rgba(255,255,255,.02) 72%,transparent 100%);
  transform:translateX(-120%);transition:transform .58s cubic-bezier(.22,.61,.36,1);
}
.shz-lc--guest .shz-lc-auth .shz-lc-google-logo,
.shz-lc--guest .shz-lc-auth .shz-lc-email-logo{transition:transform .25s cubic-bezier(.2,.8,.2,1)}
@media (hover:hover){
  .shz-lc--guest .shz-lc-auth:hover{
    transform:translateY(-2px);border-color:rgba(255,58,145,.46);
    box-shadow:none;
  }
  .shz-lc--guest .shz-lc-auth:hover::after{transform:translateX(120%)}
  .shz-lc--guest .shz-lc-google-bar:hover{background:linear-gradient(180deg,#fff,#fff8fc)}
  .shz-lc--guest .shz-lc-google-bar:hover .shz-lc-google-logo{transform:scale(1.07)}
  .shz-lc--guest .shz-lc-email-bar:hover{box-shadow:none}
  .shz-lc--guest .shz-lc-email-bar:hover .shz-lc-email-logo{transform:translateX(2px) scale(1.05)}
}
.shz-lc--guest .shz-lc-auth:active{transform:translateY(0) scale(.985);transition-duration:.08s}
.shz-lc.shz-lc--guest .shz-lc-auth:focus-visible{
  outline:none;
  box-shadow:none;
}

@media (prefers-reduced-motion:reduce){
  .shz-lc *,.shz-lc *::before,.shz-lc *::after{transition-duration:.01ms!important;animation-duration:.01ms!important}
}


/* ==========================================================================
   ZIP-497 HEADER REFINEMENT — scoped Live Chat header only
   --------------------------------------------------------------------------
   Uses the existing site logo asset; does not modify the global/home header.
   The More menu remains functional and is intentionally retained.
   ========================================================================== */
.shz-lc .shz-lc-hero-top{
  display:flex;align-items:center;gap:0;height:34px;position:relative;z-index:3;
}
.shz-lc .shz-lc-top-spacer{flex:1;min-width:0}
.shz-lc .shz-lc-back,
.shz-lc .shz-lc-more{
  flex:0 0 34px;width:34px;height:34px;display:grid;place-items:center;
}
.shz-lc .shz-lc-more{line-height:1;font-size:18px;letter-spacing:2px;padding-bottom:6px}
.shz-lc .shz-lc-top-title{
  position:relative;z-index:2;margin:5px 0 0;font-size:21px;line-height:1.05;
  font-weight:790;letter-spacing:-.7px;color:#fff;
}
.shz-lc .shz-lc-support-row{
  display:flex;align-items:center;gap:10px;margin-top:10px;position:relative;z-index:2;
}
.shz-lc .shz-lc-brand-lockup{flex:1;min-width:0}
.shz-lc .shz-lc-site-logo{
  display:block;width:min(205px,100%);height:auto;max-height:47px;object-fit:contain;object-position:left center;
  filter:none;
}
.shz-lc .shz-lc-support-center{
  margin-top:2px;color:#fff;font-size:13px;line-height:1.05;font-weight:760;letter-spacing:.05px;
}
.shz-lc .shz-lc-status{font-size:9px;margin-top:4px}

/* The live indicator reuses the approved preview's five expanding rings and bulb.
   It sits in the support row, not in the top control row with the three dots. */
.shz-lc .shz-lc-live-indicator{
  position:relative;flex:0 0 88px;width:88px;height:88px;display:grid;place-items:center;
  color:#00ff78;isolation:isolate;
}
.shz-lc .shz-lc-live-rings{position:absolute;inset:0;z-index:0}
.shz-lc .shz-lc-live-rings i{
  position:absolute;left:50%;top:42%;width:76px;height:76px;border-radius:50%;
  border:1.6px solid currentColor;opacity:0;transform:translate(-50%,-50%) scale(.18);
  box-shadow:none;
  animation:shzLiveWave 3s cubic-bezier(.15,.65,.2,1) infinite;
}
.shz-lc .shz-lc-live-rings i:nth-child(1){animation-delay:0s}
.shz-lc .shz-lc-live-rings i:nth-child(2){width:66px;height:66px;animation-delay:.22s}
.shz-lc .shz-lc-live-rings i:nth-child(3){width:56px;height:56px;animation-delay:.44s}
.shz-lc .shz-lc-live-rings i:nth-child(4){width:46px;height:46px;animation-delay:.66s}
.shz-lc .shz-lc-live-rings i:nth-child(5){width:36px;height:36px;animation-delay:.88s}
@keyframes shzLiveWave{
  0%{opacity:0;transform:translate(-50%,-50%) scale(.18)}
  9%{opacity:.92}
  48%{opacity:.66}
  78%{opacity:.14}
  100%{opacity:0;transform:translate(-50%,-50%) scale(1)}
}
.shz-lc .shz-lc-live-core{
  position:absolute;left:50%;top:42%;transform:translate(-50%,-50%);z-index:2;
  width:39px;height:39px;border-radius:50%;display:grid;place-items:center;
  color:#fff;background:radial-gradient(circle at 42% 34%,#fff 0 8%,#baffd8 17%,#42ff91 33%,#00c957 58%,#06351f 100%);
  box-shadow:none;
  animation:shzLiveCoreGlow 1.9s ease-in-out infinite;
}
.shz-lc .shz-lc-live-core svg{width:23px;height:27px;filter:none}
@keyframes shzLiveCoreGlow{
  50%{box-shadow:none}
}
.shz-lc .shz-lc-live-label{
  position:absolute;left:50%;bottom:0;transform:translateX(-50%);z-index:3;
  color:#00ff78;font-size:10px;line-height:1;font-weight:900;letter-spacing:1.15px;
  white-space:nowrap;text-shadow:none;
}
.shz-lc .shz-lc-live-indicator.is-away{color:#9a7f8e}
.shz-lc .shz-lc-live-indicator.is-away .shz-lc-live-rings i{animation:none;opacity:0}
.shz-lc .shz-lc-live-indicator.is-away .shz-lc-live-core{
  color:#d6c5ce;background:radial-gradient(circle at 42% 34%,#fff 0 8%,#e2d7dd 22%,#9a8993 58%,#4a3942 100%);
  box-shadow:none;animation:none;
}
.shz-lc .shz-lc-live-indicator.is-away .shz-lc-live-label{color:#c9b8c1;text-shadow:none}

/* Guest state uses the same real site branding but has no fake LIVE presence. */
.shz-lc--guest .shz-lc-support-row{align-items:flex-start}
.shz-lc--guest .shz-lc-site-logo{width:min(205px,100%);max-height:47px}
.shz-lc--guest .shz-lc-support-center{margin-top:2px}
.shz-lc--guest .shz-lc-guest-status{margin-top:4px}

@media (max-width:370px){
  .shz-lc .shz-lc-site-logo{width:175px;max-height:40px}
  .shz-lc .shz-lc-live-indicator{flex-basis:78px;width:78px;height:80px}
  .shz-lc .shz-lc-live-rings i{width:68px;height:68px}
  .shz-lc .shz-lc-live-rings i:nth-child(2){width:59px;height:59px}
  .shz-lc .shz-lc-live-rings i:nth-child(3){width:50px;height:50px}
  .shz-lc .shz-lc-live-rings i:nth-child(4){width:41px;height:41px}
  .shz-lc .shz-lc-live-rings i:nth-child(5){width:33px;height:33px}
  .shz-lc .shz-lc-live-core{width:35px;height:35px}
  .shz-lc .shz-lc-live-label{font-size:9px}
}


/* --------------------------------------------------------------------------
   ZIP-497 LIVE CHAT — premium conversation refinement
   Scoped to the customer member chat only. Backend, routing and other pages
   are intentionally untouched.
   -------------------------------------------------------------------------- */
.shz-lc--member .shz-lc-chat{
  background:
    radial-gradient(circle at 100% 0%,rgba(255,214,236,.62),transparent 31%),
    radial-gradient(circle at 0% 100%,rgba(255,232,244,.52),transparent 30%),
    linear-gradient(180deg,#fffafd 0%,#fffdfb 100%);
}
.shz-lc--member .shz-lc-row{margin-bottom:14px}
.shz-lc--member .shz-lc-message-line{
  width:100%;display:flex;align-items:flex-end;gap:8px;
}
.shz-lc--member .shz-lc-me .shz-lc-message-line{justify-content:flex-end}
.shz-lc--member .shz-lc-support .shz-lc-message-line{justify-content:flex-start;align-items:flex-end}
.shz-lc--member .shz-lc-support-body{
  display:flex;flex-direction:column;align-items:flex-start;max-width:78%;min-width:0;
}
.shz-lc--member .shz-lc-message-avatar{
  position:relative;flex:0 0 46px;width:46px;height:46px;border-radius:50%;
  padding:3px;display:grid;place-items:center;overflow:visible;
  background:linear-gradient(135deg,#ff0b88 0%,#ff6fba 45%,#c90068 100%);
  box-shadow:none;
}
.shz-lc--member .shz-lc-message-avatar:before{
  content:"";position:absolute;inset:0;border-radius:50%;
  border:1px solid rgba(255,255,255,.92);pointer-events:none;z-index:2;
}
.shz-lc--member .shz-lc-message-avatar img{
  width:100%;height:100%;display:block;border-radius:50%;
  object-fit:cover;object-position:center center;background:#fff;
  border:2px solid #fff;position:relative;z-index:1;
}
.shz-lc--member .shz-lc-avatar-fallback{
  width:100%;height:100%;border-radius:50%;display:grid;place-items:center;
  background:linear-gradient(145deg,#fff,#f8eaf2);color:var(--pink);
  font-size:16px;font-weight:900;position:relative;z-index:1;
}
.shz-lc--member .shz-lc-avatar-online,
.shz-lc--member .shz-lc-support-online{
  display:block;width:10px;height:10px;border-radius:50%;
  background:#24d58c;border:2px solid #fff;box-shadow:none;
}
.shz-lc--member .shz-lc-avatar-online{
  position:absolute;right:-1px;bottom:2px;z-index:4;
}
.shz-lc--member .shz-lc-support-head{
  width:100%;display:flex;align-items:center;gap:6px;margin:0 0 5px;
  font-size:10px;color:#9d939b;font-weight:700;line-height:1;
}
.shz-lc--member .shz-lc-support-name{
  color:#ed087d;font-size:13px;font-weight:900;letter-spacing:-.15px;
}
.shz-lc--member .shz-lc-support-online{
  width:7px;height:7px;border:0;flex:0 0 7px;
}
.shz-lc--member .shz-lc-support-head .shz-lc-time{
  margin-left:auto;color:#aaa1a9;font-size:8px;font-weight:600;
}
.shz-lc--member .shz-lc-bubble{
  max-width:none;font-size:13px;line-height:1.58;padding:11px 14px;
  letter-spacing:-.05px;
}
.shz-lc--member .shz-lc-me .shz-lc-bubble{
  color:#3a3037;
  background:linear-gradient(145deg,#ffd0e7 0%,#ffb9dc 48%,#ffabd5 100%);
  border:1px solid rgba(245,112,173,.28);
  border-radius:22px 22px 6px 22px;
  box-shadow:none;
}
.shz-lc--member .shz-lc-support .shz-lc-bubble{
  color:#29242a;background:#fff;border:1px solid #eadfe6;
  border-radius:7px 22px 22px 22px;
  box-shadow:none;
}
.shz-lc--member .shz-lc-meta{
  font-size:8px;color:#aaa1a9;margin-top:5px;line-height:1;
}
.shz-lc--member .shz-lc-me .shz-lc-meta{
  display:flex;align-items:center;gap:7px;padding-right:54px;
}
.shz-lc--member .shz-lc-reply{color:#ed087d;font-weight:850}
.shz-lc--member .shz-lc-tick{font-weight:900;letter-spacing:-2px}
.shz-lc--member .shz-lc-tick.is-read{color:#1bbf89}
.shz-lc--member .shz-lc-attachment{
  border-radius:15px;overflow:hidden;margin:-2px -4px 7px;
}



















@media(max-width:390px){
  .shz-lc--member .shz-lc-message-avatar{flex-basis:41px;width:41px;height:41px}
  .shz-lc--member .shz-lc-support-body{max-width:80%}
  .shz-lc--member .shz-lc-bubble{font-size:12.5px;padding:10px 12px}
  
  
  
  
}



/* ==========================================================================
   ZIP-556 POLICY MENU 01 — Customer Live Chat More Menu
   --------------------------------------------------------------------------
   Customer-only shortcut menu opened by the existing top-right three-dot
   control. It is shared by guest and signed-in customer chat states.
   No seller/support-admin destination is exposed here.
   ========================================================================== */
.shz-lc .shz-lc-more-menu{
  position:absolute;
  top:55px;
  right:11px;
  z-index:90;
  width:min(304px,calc(100% - 22px));
  padding:8px;
  border:1px solid rgba(255,255,255,.82);
  border-radius:18px;
  background:linear-gradient(180deg,rgba(255,255,255,.985),rgba(255,249,252,.98));
  box-shadow:none;
  -webkit-backdrop-filter:none;
  backdrop-filter:none;
  transform-origin:top right;
  animation:shzLcMoreIn .16s cubic-bezier(.2,.8,.2,1);
}
.shz-lc .shz-lc-more-menu[hidden]{display:none!important}
@keyframes shzLcMoreIn{
  from{opacity:0;transform:translateY(-5px) scale(.985)}
  to{opacity:1;transform:translateY(0) scale(1)}
}
.shz-lc .shz-lc-more-menu-head{
  display:flex;
  align-items:baseline;
  justify-content:space-between;
  gap:8px;
  padding:3px 5px 7px;
}
.shz-lc .shz-lc-more-menu-head span{
  color:#a59aa2;
  font-size:7px;
  font-weight:850;
  letter-spacing:1.1px;
  text-transform:uppercase;
}
.shz-lc .shz-lc-more-menu-head strong{
  color:#3a3037;
  font-size:8px;
  font-weight:820;
}
.shz-lc .shz-lc-more-menu-list{
  display:flex;
  flex-direction:column;
  gap:6px;
}
.shz-lc .shz-lc-more-item{
  min-height:47px;
  width:100%;
  display:flex;
  align-items:center;
  gap:9px;
  padding:6px 9px 6px 7px;
  border:1px solid #eadfe5;
  border-radius:14px;
  text-decoration:none;
  position:relative;
  overflow:hidden;
  box-shadow:none;
  transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease;
  -webkit-tap-highlight-color:transparent;
}
.shz-lc .shz-lc-more-item:before{
  content:"";
  position:absolute;
  left:12px;
  right:12px;
  top:1px;
  height:1px;
  background:rgba(255,255,255,.98);
  pointer-events:none;
}
.shz-lc .shz-lc-more-item:active{
  transform:translateY(1px) scale(.992);
  box-shadow:none;
}
.shz-lc .shz-lc-more-item:focus-visible{
  outline:2px solid rgba(237,8,125,.45);
  outline-offset:2px;
}
.shz-lc .shz-lc-more-policy{background:linear-gradient(180deg,#fff7fb,#ffedf6);border-color:#efb5d0}
.shz-lc .shz-lc-more-whatsapp{background:linear-gradient(180deg,#f5fff9,#eafff2);border-color:#a9e7c2}
.shz-lc .shz-lc-more-email{background:linear-gradient(180deg,#fff9fa,#fff0f3);border-color:#f0bdc8}
.shz-lc .shz-lc-more-contact{background:linear-gradient(180deg,#fffdf7,#fff8e9);border-color:#ead9b4}
.shz-lc .shz-lc-more-icon{
  width:32px;
  height:32px;
  flex:0 0 32px;
  display:grid;
  place-items:center;
  border-radius:10px;
  background:#fff;
  box-shadow:none;
}
.shz-lc .shz-lc-more-icon svg{
  width:21px;
  height:21px;
  display:block;
  filter:none;
}
.shz-lc .shz-lc-more-copy{
  min-width:0;
  flex:1;
  display:flex;
  flex-direction:column;
  justify-content:center;
}
.shz-lc .shz-lc-more-copy strong{
  display:block;
  color:#2f2930;
  font-size:9px;
  line-height:1.15;
  font-weight:820;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.shz-lc .shz-lc-more-copy small{
  display:block;
  margin-top:2px;
  color:#958a93;
  font-size:6.9px;
  line-height:1.2;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.shz-lc .shz-lc-more-arrow{
  flex:0 0 auto;
  color:#9d7d8d;
  font-size:17px;
  line-height:1;
  margin-left:1px;
}
.shz-lc .shz-lc-more-whatsapp .shz-lc-more-arrow{color:#239a5b}
.shz-lc .shz-lc-more-email .shz-lc-more-arrow{color:#d74c69}
.shz-lc .shz-lc-more-contact .shz-lc-more-arrow{color:#a77b31}

@media (min-width:700px){
  .shz-lc .shz-lc-more-menu{
    width:320px;
    top:58px;
    right:14px;
  }
}
@media (max-width:370px){
  .shz-lc .shz-lc-more-menu{
    top:53px;
    right:8px;
    width:calc(100% - 16px);
  }
  .shz-lc .shz-lc-more-item{min-height:45px;padding-right:8px}
  .shz-lc .shz-lc-more-copy strong{font-size:8.6px}
  .shz-lc .shz-lc-more-copy small{font-size:6.6px}
}


/* ==========================================================================
   ZIP-567 LIVE CHAT MOBILE FINISH — compact hero + inline topic questions
   Front-end only. Existing auth, routing, chat data and backend are untouched.
   ========================================================================== */
.shz-lc .shz-lc-hero{padding-top:calc(7px + env(safe-area-inset-top,0px));padding-bottom:7px;}
.shz-lc .shz-lc-hero-top{height:34px;display:flex;align-items:center;gap:0;}
.shz-lc .shz-lc-back,.shz-lc .shz-lc-more{flex:0 0 34px;width:34px;height:34px;display:grid;place-items:center;}
.shz-lc .shz-lc-back{font-size:29px;line-height:1;transform:translateY(4px);}
.shz-lc .shz-lc-top-title{flex:0 0 auto;margin:0;font-size:21px;line-height:1;font-weight:790;letter-spacing:-.7px;transform:translateY(4px);}
.shz-lc .shz-lc-top-spacer{flex:1;min-width:0;}
.shz-lc .shz-lc-more{font-size:18px;line-height:1;letter-spacing:2px;padding-bottom:6px;transform:translateY(4px);}
.shz-lc .shz-lc-support-row{margin-top:10px;}
.shz-lc--member .shz-lc-top-title,.shz-lc--member .shz-lc-support-center,.shz-lc--member .shz-lc-status{margin-left:0;}
.shz-lc--member .shz-lc-status .shz-lc-dot{position:static;transform:none;}

/* Inline topic disclosure: opens directly below the five topic buttons. */
.shz-lc--member .shz-lc-desk{position:relative;left:auto;right:auto;bottom:auto;width:auto;margin:0 10px;padding:7px 9px 9px;background:linear-gradient(180deg,#fffafd 0%,#fff 100%);border:1px solid #eadfe6;border-radius:15px;transform:none;opacity:0;visibility:hidden;max-height:0;overflow:hidden;pointer-events:none;box-shadow:none;transition:max-height .24s cubic-bezier(.18,.82,.22,1),opacity .18s ease,visibility 0s linear .24s,margin .24s ease,padding .24s ease;z-index:2;}
.shz-lc--member .shz-lc-desk.is-open{max-height:900px;opacity:1;visibility:visible;pointer-events:auto;transform:none;transition:max-height .24s cubic-bezier(.18,.82,.22,1),opacity .18s ease,visibility 0s linear 0s,margin .24s ease,padding .24s ease;}
.shz-lc--member .shz-lc-desk-header{display:block;margin:0 2px 5px;}
.shz-lc--member .shz-lc-desk-eyebrow{display:none;}
.shz-lc--member .shz-lc-desk-title{font-size:10px;line-height:1.2;font-weight:850;color:#6f6670;}
.shz-lc--member .shz-lc-grid{display:flex;flex-direction:column;gap:4px;}
.shz-lc--member .shz-lc-smart{width:100%;min-height:0;padding:8px 9px;display:block;text-align:left;border:1px solid #eadfe6;border-radius:10px;background:#fff;color:#3f3940;box-shadow:none;}
.shz-lc--member .shz-lc-smart b{display:block;font-size:9px;line-height:1.3;font-weight:780;color:#3f3940;white-space:normal;}
.shz-lc--member .shz-lc-smart span{display:none;}
.shz-lc--member .shz-lc-smart:active{transform:scale(.992);border-color:#f0a7c9;background:#fff7fb;}
.shz-lc--member .shz-lc-backdrop{display:none!important;}
.shz-lc--member .shz-lc-desk .shz-lc-close,.shz-lc--member .shz-lc-desk .shz-lc-desk-footer{display:none!important;}
@media(max-width:370px){.shz-lc .shz-lc-top-title{font-size:20px}.shz-lc--member .shz-lc-desk{margin-left:8px;margin-right:8px;}}

/* ZIP-567 parity: the logged-in presence light is overlaid so it does not
 * increase the hero's height; guest and member banners therefore share the
 * same compact geometry while the live indicator remains fully functional. */
.shz-lc--member .shz-lc-support-row{position:relative;min-height:70px;padding-right:82px;}

.shz-lc--member .shz-lc-live-rings i{width:64px;height:64px;}
.shz-lc--member .shz-lc-live-rings i:nth-child(2){width:56px;height:56px;}
.shz-lc--member .shz-lc-live-rings i:nth-child(3){width:48px;height:48px;}
.shz-lc--member .shz-lc-live-rings i:nth-child(4){width:40px;height:40px;}
.shz-lc--member .shz-lc-live-rings i:nth-child(5){width:32px;height:32px;}
.shz-lc--member .shz-lc-live-core{width:34px;height:34px;}
.shz-lc--member .shz-lc-live-core svg{width:20px;height:24px;}
.shz-lc--member .shz-lc-live-label{font-size:8px;bottom:1px;}
@media(max-width:370px){
  .shz-lc--member .shz-lc-support-row{padding-right:72px;}
  
  .shz-lc--member .shz-lc-live-rings i{width:57px;height:57px;}
  .shz-lc--member .shz-lc-live-rings i:nth-child(2){width:50px;height:50px;}
  .shz-lc--member .shz-lc-live-rings i:nth-child(3){width:43px;height:43px;}
  .shz-lc--member .shz-lc-live-rings i:nth-child(4){width:36px;height:36px;}
  .shz-lc--member .shz-lc-live-rings i:nth-child(5){width:29px;height:29px;}
  .shz-lc--member .shz-lc-live-core{width:31px;height:31px;}
}

/* ==========================================================================
   ZIP-569 LIVE CHAT MICRO-ALIGNMENT FINISH
   --------------------------------------------------------------------------
   Only the requested mobile front-end geometry is refined. Existing logo
   asset, colors, typography, auth/chat logic and topic data remain intact.
   ========================================================================== */
@media (max-width:430px){
  /* Remove exactly 20px from the existing top breathing room on BOTH states.
     The safe-area inset is retained where available, but never allowed to
     create the old oversized blank band. */
  .shz-lc .shz-lc-hero{
    padding-top:max(0px,calc(7px + env(safe-area-inset-top,0px) - 20px));
  }


  /* Final mobile alignment: move the existing presence indicator 15px left
     from the ZIP-572 position, while keeping its center on the same vertical
     axis as the three-dot control above it. The rings, bulb and ONLINE/AWAY
     state are unchanged. */
  
}

/* ZIP-573 MICRO FINISH — remove the native input's inner rectangular paint
   without changing the outer rounded composer bar. */


/* ZIP-121 Live Chat body refinements: keep the existing SHAHAZ hero intact. */
.shz-lc--member .shz-lc-question-rail{flex:0 0 auto;display:flex;align-items:center;gap:8px;overflow-x:auto;overscroll-behavior-x:contain;scrollbar-width:none;white-space:nowrap;padding:9px 12px;background:linear-gradient(180deg,#fff8fc,#ffedf5);border-top:1px solid rgba(237,8,125,.10);border-bottom:1px solid rgba(237,8,125,.10)}
.shz-lc--member .shz-lc-question-rail::-webkit-scrollbar{display:none}
.shz-lc--member .shz-lc-question{flex:0 0 auto;min-height:34px;padding:0 13px;border:1px solid rgba(237,8,125,.16);border-radius:999px;background:#fff;color:var(--plum);font-size:11px;font-weight:700;white-space:nowrap;box-shadow:none}
.shz-lc--member .shz-lc-question.is-active{color:#fff;background:linear-gradient(135deg,var(--pink),#d80470);border-color:var(--pink);box-shadow:none}






/* ZIP-122: reference-led clean chat body; hero remains untouched. */
.shz-lc--member .shz-lc-chat{background:linear-gradient(180deg,#fffafd 0%,#fff5fa 100%);padding:14px 14px 12px}
.shz-lc--member .shz-lc-question-rail{padding:10px 12px;background:linear-gradient(180deg,#fff3f9,#ffeaf4);border-top:1px solid #f6c9df;border-bottom:1px solid #f6c9df}
.shz-lc--member .shz-lc-question{height:42px;min-height:42px;padding:0 16px;border:1px solid #f2c2d9;border-radius:999px;background:linear-gradient(145deg,rgba(255,255,255,.96),rgba(255,242,249,.88));color:#72133f;font-size:12px;font-weight:750;box-shadow:none}
.shz-lc--member .shz-lc-question.is-active{background:linear-gradient(145deg,#ff2992,#cf005f);border-color:#f10a77;color:#fff;box-shadow:none}







/* ZIP-125 assistant identity and legibility refinements */
.shz-lc--member .shz-lc-support .shz-lc-bubble{overflow-wrap:anywhere;white-space:pre-wrap;line-height:1.55}

/* ZIP-126: subtle typing caret while SHAHAZ AI progressively reveals a reply */
.shz-lc--member .shz-lc-bubble .shz-lc-typing:after{content:"";display:inline-block;width:2px;height:1em;margin-left:2px;vertical-align:-.12em;background:#c21870;animation:shz-lc-type-caret .8s steps(1,end) infinite}
@keyframes shz-lc-type-caret{50%{opacity:0}}
@media(prefers-reduced-motion:reduce){.shz-lc--member .shz-lc-bubble .shz-lc-typing:after{animation:none;opacity:0}}


/* ZIP-127: requested compact Live Chat header and 35px composer.
   Emoji control and picker were removed from source, not hidden. */
.shz-lc .shz-lc-hero{
  padding-top:0!important;
  padding-bottom:6px!important;
}
.shz-lc .shz-lc-support-row{margin-top:5px!important}
.shz-lc .shz-lc-live-indicator{height:68px!important;width:68px!important;flex-basis:68px!important}










/* White light sweep removed site-wide (owner request). */
.shz-lc--guest .shz-lc-auth::after{content:none !important;display:none !important;animation:none !important;}

/* =====================================================================
 * Live Chat (member) — final layout: header bulb inside its ring,
 * slim customer bubbles, AI assistant (greeting, typing, order / product
 * cards), fixed "লাইভ চ্যাট" chip, composer: gallery · voice · input ·
 * stylish send (fly-up on send). One block; replaces the old layers.
 * ===================================================================== */
/* Header bulb: a little in from the edge, centred in its decorative ring */
.shz-lc--member .shz-lc-live-indicator{position:absolute;right:10px;top:-2px;width:68px;height:68px;flex-basis:68px;transform:none;}
.shz-lc--member .shz-lc-live-indicator::before{content:"";position:absolute;left:50%;top:42%;z-index:-1;width:150px;height:150px;border:1px solid rgba(255,255,255,.08);border-radius:50%;transform:translate(-50%,-50%);pointer-events:none;}

/* Customer bubble: same colours, slimmer */
.shz-lc--member .shz-lc-me .shz-lc-bubble{padding:7px 14px !important;line-height:1.4 !important;border-radius:18px 18px 6px 18px !important;}








/* Composer: 3px off the screen edge, gallery · voice · input · send */
.shz-lc--member .shz-lc-composer{flex:0 0 auto;position:relative;margin:0 0 3px;padding:7px 10px max(5px,0px);background:linear-gradient(180deg,#fffdfd,#fff7fb);border-top:1px solid #f4dce8;}
.shz-lc--member .shz-lc-compose-row{display:flex;align-items:center;gap:7px;margin:0;}
.shz-lc--member .shz-lc-compose-action{flex:0 0 38px;width:38px;height:38px;min-width:0;min-height:0;margin:0;padding:0;display:grid;place-items:center;border:1px solid #e9d5e0;border-radius:50%;background:linear-gradient(145deg,#fff,#fff5fa);color:#8a1c4f;box-shadow:none;cursor:pointer;-webkit-tap-highlight-color:transparent;}
.shz-lc--member .shz-lc-compose-action svg{width:19px;height:19px;}
.shz-lc--member .shz-lc-compose-action:active{transform:scale(.95);}
.shz-lc--member .shz-lc-mic-btn.is-listening{color:#fff;border-color:#e6007e;background:linear-gradient(145deg,#ff4fa8,#e6007e);animation:shzLcMicPulse 1.2s ease-in-out infinite;}
@keyframes shzLcMicPulse{0%,100%{box-shadow:0 0 0 0 rgba(230,0,126,.45);}50%{box-shadow:none;}}
.shz-lc--member .shz-lc-input-bar{flex:1 1 auto;min-width:0;height:40px;display:flex;align-items:center;padding:0 14px;border:1px solid #e7d3df;border-radius:999px;background:#fff;box-shadow:none;}
.shz-lc--member .shz-lc-input-bar:focus-within{border-color:#f0a7c9;box-shadow:none;}
.shz-lc--member .shz-lc-input-bar .shz-lc-text-input{-webkit-appearance:none;appearance:none;width:100%;height:38px;min-height:0;margin:0;padding:0;border:0 !important;outline:0 !important;box-shadow:none !important;background:transparent !important;color:#302a30;font-size:14px;line-height:38px;}
.shz-lc--member .shz-lc-text-input::placeholder{color:#aaa1a9;}
/* Send: glossy magenta-red disc with a white paper plane that flies up */
.shz-lc--member .shz-lc-send{position:relative;flex:0 0 44px;width:44px;height:44px;min-width:0;min-height:0;margin:0;padding:0;display:grid;place-items:center;overflow:hidden;border:0;border-radius:50%;background:radial-gradient(circle at 32% 28%,#ff6fb5 0%,#f0157f 45%,#c2004f 100%);box-shadow:none;cursor:pointer;-webkit-tap-highlight-color:transparent;}
.shz-lc--member .shz-lc-send:focus{outline:none;}
.shz-lc--member .shz-lc-send:active{transform:scale(.94);}
.shz-lc--member .shz-lc-send-plane{width:22px;height:22px;transform:translate(-1px,1px) rotate(0deg);filter:none;}
.shz-lc--member .shz-lc-send.is-flying .shz-lc-send-plane{animation:shzLcFly .7s cubic-bezier(.3,.7,.3,1);}
@keyframes shzLcFly{0%{transform:translate(-1px,1px);opacity:1;}45%{transform:translate(22px,-26px) rotate(-12deg) scale(.7);opacity:0;}46%{transform:translate(-22px,26px);opacity:0;}100%{transform:translate(-1px,1px);opacity:1;}}

/* AI assistant: greeting, typing, cards */
.shz-lc--member .shz-lc-greet-title{display:block;margin-bottom:3px;color:#c2005f;font-weight:900;}
.shz-lc--member .shz-lc-greet-text{display:block;}
.shz-lc--member .shz-lc-typing-bubble{display:inline-flex;align-items:center;gap:6px;color:#8a7480;font-size:13px;}
.shz-lc-typing-dots{display:inline-flex;gap:3px;}
.shz-lc-typing-dots i{width:6px;height:6px;border-radius:50%;background:#e6007e;opacity:.3;animation:shzLcDot 1s infinite;}
.shz-lc-typing-dots i:nth-child(2){animation-delay:.15s;}
.shz-lc-typing-dots i:nth-child(3){animation-delay:.3s;}
@keyframes shzLcDot{0%,100%{opacity:.25;transform:translateY(0);}50%{opacity:1;transform:translateY(-3px);}}
.shz-lc-aicard{display:flex;flex-direction:column;gap:8px;margin-top:8px;}
.shz-lc-aicard__item{display:flex;align-items:center;gap:10px;padding:8px;border:1px solid #f3d6e4;border-radius:14px;background:linear-gradient(180deg,#fff,#fff6fa);color:#2b1520;text-decoration:none;-webkit-tap-highlight-color:transparent;}
.shz-lc-aicard__media{flex:0 0 auto;width:62px;height:62px;overflow:hidden;border-radius:10px;background:#fdeef5;}
.shz-lc-aicard__media img{display:block;width:100%;height:100%;object-fit:cover;}
.shz-lc-aicard__info{display:flex;flex:1 1 auto;flex-direction:column;gap:2px;min-width:0;}
.shz-lc-aicard__title{overflow:hidden;font-size:13.5px;font-weight:800;line-height:1.25;white-space:nowrap;text-overflow:ellipsis;}
.shz-lc-aicard__meta{color:#7a6470;font-size:11.5px;}
.shz-lc-aicard__price{color:#e6007e;font-size:14px;font-weight:900;}
.shz-lc-aicard__status{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:800;}
.shz-lc-aicard__status::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;}
.shz-lc-aicard__status.is-work{color:#1a9f53;}
.shz-lc-aicard__status.is-wait{color:#d98a00;}
.shz-lc-aicard__status.is-done{color:#1d6fd6;}
.shz-lc-aicard__status.is-stop{color:#c62828;}
.shz-lc-aicard__arrow{flex:0 0 auto;color:#c2005f;font-size:22px;font-weight:700;}
.shz-lc-aicard__cta{display:flex;align-items:center;justify-content:center;height:38px;border-radius:999px;background:linear-gradient(180deg,#ff3fa0,#e6007e 60%,#b0005e);box-shadow:none;color:#fff;font-size:14px;font-weight:800;text-decoration:none;}
@media (prefers-reduced-motion:reduce){.shz-lc--member .shz-lc-send.is-flying .shz-lc-send-plane,.shz-lc-typing-dots i,.shz-lc--member .shz-lc-mic-btn.is-listening{animation:none;}}

/* Mode bar (top): Live Chat · SHAHAZ AI Assistant — slim, glossy, gold rim */
.shz-lc--member .shz-lc-modebar{flex:0 0 auto;display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:8px 10px;background:linear-gradient(180deg,#fff0f7,#ffe6f2);border-bottom:1px solid #f6c9df;}
.shz-lc--member .shz-lc-mode{position:relative;display:flex;align-items:center;gap:7px;min-width:0;height:44px;margin:0;padding:0 8px 0 4px;overflow:hidden;border:1.5px solid #f2c45a;border-radius:999px;font:inherit;text-align:left;cursor:pointer;-webkit-tap-highlight-color:transparent;transition:transform .15s ease,box-shadow .25s ease;}
.shz-lc--member .shz-lc-mode::before{content:"";position:absolute;inset:1px 10% auto;height:45%;border-radius:999px;background:linear-gradient(180deg,rgba(255,255,255,.55),rgba(255,255,255,0));pointer-events:none;}
.shz-lc--member .shz-lc-mode--live{background:linear-gradient(180deg,#ff4fa8 0%,#e6007e 55%,#a3005a 100%);color:#fff;box-shadow:none;}
.shz-lc--member .shz-lc-mode--ai{background:linear-gradient(135deg,#3b0f2c 0%,#6b1247 45%,#0f5a45 100%);color:#fff;box-shadow:none;}
.shz-lc--member .shz-lc-mode:focus{outline:none;}
.shz-lc--member .shz-lc-mode:active{transform:translateY(1px) scale(.99);}
.shz-lc--member .shz-lc-mode__icon{position:relative;z-index:1;flex:0 0 auto;width:36px;height:36px;border-radius:50%;background:#fff;box-shadow:0 0 0 2px rgba(255,255,255,.6);overflow:hidden;}
.shz-lc--member .shz-lc-mode__icon svg{display:block;width:100%;height:100%;}
.shz-lc--member .shz-lc-mode__text{position:relative;z-index:1;display:flex;flex:1 1 auto;flex-direction:column;min-width:0;line-height:1.1;}
.shz-lc--member .shz-lc-mode__text b{overflow:hidden;font-size:14px;font-weight:900;white-space:nowrap;text-overflow:ellipsis;}
.shz-lc--member .shz-lc-mode__text small{overflow:hidden;font-size:10.5px;font-weight:700;opacity:.92;white-space:nowrap;text-overflow:ellipsis;}
.shz-lc--member .shz-lc-mode--ai .shz-lc-mode__text b{background:linear-gradient(180deg,#fff3c4,#f2b632);-webkit-background-clip:text;background-clip:text;color:transparent;}
.shz-lc--member .shz-lc-mode__go{position:relative;z-index:1;flex:0 0 auto;display:flex;align-items:center;justify-content:center;width:22px;height:22px;border:1.5px solid rgba(255,255,255,.75);border-radius:50%;box-sizing:border-box;line-height:0;}
.shz-lc--member .shz-lc-mode__go svg{display:block;width:14px;height:14px}

.shz-lc--member .shz-lc-question-rail[hidden]{display:none !important;}

/* =====================================================================
 * Full-screen Live Chat on every device (mobile, tablet, desktop) — never a
 * popup. Height follows the real visible viewport (keyboard aware, set by
 * JS as --lc-kb, ZIP-432). On wide screens the conversation sits in a comfortable
 * centred column while the page itself stays full screen.
 * ===================================================================== */
.shz-lc{position:fixed !important;inset:0 0 var(--lc-kb,0px) 0 !important;height:auto !important;align-items:stretch !important;justify-content:stretch !important;}
.shz-lc .shz-lc-scrim{display:none !important;}
.shz-lc.shz-lc--guest .shz-lc-app,
.shz-lc.shz-lc--member .shz-lc-app{
	position:fixed !important;inset:0 0 var(--lc-kb,0px) 0 !important;
	width:auto !important;max-width:none !important;
	height:auto !important;min-height:0 !important;max-height:none !important;
	margin:0 !important;border:0 !important;border-radius:0 !important;box-shadow:none !important;
}
/* Wide screens: content column (full-bleed backgrounds stay edge to edge) */
@media (min-width:760px){
	.shz-lc--member .shz-lc-hero,
	.shz-lc--member .shz-lc-modebar,
	.shz-lc--member .shz-lc-chat,
	.shz-lc--member .shz-lc-question-rail,
	.shz-lc--member .shz-lc-composer{padding-left:max(16px,calc((100% - 920px) / 2)) !important;padding-right:max(16px,calc((100% - 920px) / 2)) !important;}
	.shz-lc--member .shz-lc-modebar{gap:14px;}
	.shz-lc--member .shz-lc-mode{height:48px;}
	.shz-lc--member .shz-lc-support-body,.shz-lc--member .shz-lc-me .shz-lc-bubble{max-width:min(620px,78%);}
}

/* Quick questions: always visible on every device */
.shz-lc--member .shz-lc-question-rail,
.shz-lc--member .shz-lc-question-rail[hidden]{display:flex !important;}

/* Composer: compact, small clean gap at the bottom (safe area kept) */
.shz-lc--member .shz-lc-composer{margin:0 !important;padding-top:6px !important;padding-bottom:max(6px,0px) !important;}

/* Avatars: always a perfect circle; never stretched by long messages */
.shz-lc--member .shz-lc-message-avatar{flex:0 0 38px !important;width:38px !important;height:38px !important;min-width:38px !important;min-height:38px !important;max-width:38px !important;max-height:38px !important;aspect-ratio:1 / 1;padding:2px !important;border-radius:50% !important;overflow:hidden !important;}
.shz-lc--member .shz-lc-message-avatar img{width:100% !important;height:100% !important;max-width:100% !important;max-height:100% !important;aspect-ratio:1 / 1;border-radius:50% !important;object-fit:cover !important;object-position:center !important;}
.shz-lc--member .shz-lc-message-avatar .shz-lc-avatar-fallback{display:grid;place-items:center;width:100%;height:100%;border-radius:50%;}
/* ZIP-311: no photo yet → the whole SHAHAZ bag on a soft pink disc (not cropped). */
.shz-lc--member .shz-lc-message-avatar.is-logo img{object-fit:contain !important;padding:3px !important;box-sizing:border-box !important;border-radius:50% !important;background:radial-gradient(circle at 50% 38%,#fff 0%,#ffeaf4 62%,#ffd3e7 100%) !important;}
/* Bubbles wrap long text, never overflow */
.shz-lc--member .shz-lc-bubble{overflow-wrap:anywhere;word-break:break-word;}
.shz-lc--member .shz-lc-chat{min-height:0;}

/* =====================================================================
 * ZIP-210 — Live Chat header, mode buttons and message avatars (final).
 * One block; the older scattered header/dots/avatar-alignment patches were
 * deleted. Header geometry is derived from the real logo file
 * (shahaz-logo-final.svg: bag centre at 40% of its height, the "S" of the
 * wordmark at 88.7%), so on every screen:
 *   · the back arrow sits centred above the logo bag;
 *   · "Live Chat", the SHAHAZ.com wordmark, "Support Center" and
 *     "Available now" share ONE left text edge;
 *   · the three dots are plain dots (no disc) centred above the green light.
 * ===================================================================== */
.shz-lc .shz-lc-hero{--lc-logo-h:40px;--lc-textcol:calc(var(--lc-logo-h) * .887);--lc-bagmid:calc(var(--lc-logo-h) * .4)}
@media (min-width:760px){.shz-lc .shz-lc-hero{--lc-logo-h:46px}}

.shz-lc .shz-lc-hero .shz-lc-hero-top{display:grid !important;grid-template-columns:var(--lc-textcol) minmax(0,1fr) auto;align-items:center !important;gap:0;height:auto;min-height:36px}
.shz-lc .shz-lc-hero .shz-lc-top-spacer{display:none}
.shz-lc .shz-lc-hero .shz-lc-back{grid-column:1;justify-self:start;width:34px;height:34px;margin:0 0 0 calc(var(--lc-bagmid) - 17px);padding:0;transform:none;border:0;background:none !important;color:#fff;font-size:30px;line-height:1;display:grid;place-items:center}
.shz-lc .shz-lc-hero .shz-lc-top-title{grid-column:2;margin:0;transform:none;justify-self:start}

/* Three dots: horizontal white dots, no background disc. */
.shz-lc .shz-lc-hero .shz-lc-more,
.shz-lc .shz-lc-hero .shz-lc-more:hover,
.shz-lc .shz-lc-hero .shz-lc-more:focus,
.shz-lc .shz-lc-hero .shz-lc-more:active{grid-column:3;display:grid !important;place-items:center !important;width:34px;height:34px;margin:0;padding:0;transform:none;border:0;border-radius:0;background:none !important;box-shadow:none !important;color:#fff !important;opacity:1 !important}
.shz-lc .shz-lc-more-dots{display:inline-flex;flex-direction:row;align-items:center;justify-content:center;gap:5px}
.shz-lc .shz-lc-more-dots i{display:block;width:5px;height:5px;flex:0 0 5px;border-radius:50%;background:#fff;box-shadow:none}
/* Member: dots centred exactly above the light (light = 68px wide, 10px from the edge). */
.shz-lc--member .shz-lc-hero .shz-lc-more{width:68px;margin-right:10px}

/* Logo + text column */
.shz-lc .shz-lc-hero .shz-lc-support-row{margin-top:4px !important}
.shz-lc .shz-lc-hero .shz-lc-brand-lockup{display:grid;grid-template-columns:var(--lc-textcol) minmax(0,1fr);align-items:center;row-gap:3px;flex:1 1 auto;min-width:0}
.shz-lc .shz-lc-hero .shz-lc-site-logo{grid-column:1 / -1;display:block;width:auto !important;height:var(--lc-logo-h) !important;max-width:none !important;max-height:none !important;filter:none}
.shz-lc .shz-lc-hero .shz-lc-support-center,
.shz-lc .shz-lc-hero .shz-lc-status,
.shz-lc .shz-lc-hero .shz-lc-guest-status{grid-column:2;margin:0 !important;justify-self:start}
.shz-lc .shz-lc-hero .shz-lc-status{display:flex;align-items:center;gap:6px;position:static}
.shz-lc .shz-lc-hero .shz-lc-status .shz-lc-dot{position:static;transform:none;flex:0 0 auto}

/* Mode buttons: the SHAHAZ.com bag (Live Chat) and the AI robot (AI Assistant) on a glossy ROUND tile — 3D without
 * any dark or blurred shadow. The tile has the SAME gap on its left, top and bottom (button height − 2 × gap).
 * ZIP-357 (owner): the tile is a full circle like a football, not a rounded square. */
.shz-lc--member .shz-lc-mode{--mode-gap:5px;padding-left:calc(var(--mode-gap) - 1px)}
.shz-lc--member .shz-lc-mode .shz-lc-mode__icon{--tile:calc(44px - var(--mode-gap) * 2);flex:0 0 var(--tile);width:var(--tile);height:var(--tile);padding:2px;overflow:hidden;border:1.5px solid #fff;border-radius:50%;
  background:radial-gradient(circle at 32% 26%,#ffffff 0%,#fff3f9 45%,#ffd3e8 100%);
  box-shadow:0 0 0 .8px #f2c45a;box-sizing:border-box}
.shz-lc--member .shz-lc-mode .shz-lc-mode__icon img{display:block;width:100% !important;height:100% !important;max-width:none !important;object-fit:contain;border-radius:50%}
@media(min-width:760px){.shz-lc--member .shz-lc-mode .shz-lc-mode__icon{--tile:calc(48px - var(--mode-gap) * 2)}}
/* ZIP-357: the AI button title is the SHAHAZ.com wordmark (white SHAHAZ + gold .com on the dark button). */
.shz-lc--member .shz-lc-mode--ai .shz-lc-mode__text b.shz-lc-mode__brand{display:block;background:none;color:#fff;font-size:15px;line-height:1.05}

/* Message avatars: staff / admin / AI avatar sits on the LEFT of the sender
 * name, on the same line — not at the bottom of the bubble. The AI
 * Assistant name uses the same hot magenta as every support name. */
.shz-lc--member .shz-lc-support .shz-lc-message-line{align-items:flex-start}
.shz-lc--member .shz-lc-support .shz-lc-message-avatar{align-self:flex-start !important}
.shz-lc--member .shz-lc-support .shz-lc-message-line:has(.shz-lc-support-head) > .shz-lc-message-avatar{margin-top:-12px}
.shz-lc--member .shz-lc-me .shz-lc-message-line{align-items:flex-end}
.shz-lc--member .shz-lc-me .shz-lc-message-avatar{align-self:flex-end}
.shz-lc--member .shz-lc-support .shz-lc-message-avatar img{object-fit:contain !important;background:#fff}

/* ZIP-356 (owner): the chat must never slide left / right. A wide AI card (e.g. "my orders" with a long product name)
 * used to stretch its bubble past the screen. The chat never scrolls sideways, a bubble is never wider than its
 * column, and a card always fits its bubble (long names end with "…"). */
.shz-lc--member .shz-lc-chat{overflow-x:hidden}
.shz-lc--member [data-shz-lc-messages]{max-width:100%;min-width:0}
.shz-lc--member .shz-lc-support-body > .shz-lc-bubble{max-width:100%;min-width:0;box-sizing:border-box}
.shz-lc--member .shz-lc-support-body:has(.shz-lc-aicard){width:100%}
.shz-lc--member .shz-lc-support-body > .shz-lc-bubble:has(.shz-lc-aicard){width:100%}
.shz-lc-aicard,.shz-lc-aicard__item{min-width:0;max-width:100%;box-sizing:border-box}
/* ZIP-356: while the chat is open no offer popup floats over it (they come back when the chat closes). */
body.shz-lc-open #shahaz-enterprise-popup-root{display:none !important}
/* ZIP-482: support answer → slim pill buttons to the right page */
.shz-lc-aicard--links{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px;}
.shz-lc-aicard__link{display:inline-flex;align-items:center;height:32px;padding:0 14px;border-radius:999px;border:1px solid #F1C6DC;background:#fff;color:#A3005A;font-size:13px;font-weight:700;text-decoration:none;-webkit-tap-highlight-color:transparent;box-shadow:none;}
.shz-lc-aicard__link:active{background:#FFF0F7;}

/* ZIP-573 (owner's video): the chosen chat type is unmistakable. The chosen button stays fully lit with a white +
 * gold ring and a green "active" tick inside its round ring (five green rings grow out of it, ZIP-574); the other button is dimmed (darker, calmer colours — never blurred, never see-through) and its
 * ring is empty. No arrow any more. */
.shz-lc--member .shz-lc-mode{transition:filter .25s ease,box-shadow .25s ease,transform .15s ease}
.shz-lc--member .shz-lc-mode:not(.is-active){filter:brightness(.55) saturate(.6)}
.shz-lc--member .shz-lc-mode.is-active{filter:none;box-shadow:0 0 0 2px #fff,0 0 0 3.5px #f2c45a}
.shz-lc--member .shz-lc-mode .shz-lc-mode__go{width:24px;height:24px;border:1.5px solid rgba(255,255,255,.6);background:transparent;color:transparent;overflow:visible}
.shz-lc--member .shz-lc-mode .shz-lc-mode__go svg{width:15px;height:15px;opacity:0;transform:scale(.4);transition:opacity .2s ease,transform .25s cubic-bezier(.3,1.6,.5,1)}
.shz-lc--member .shz-lc-mode.is-active .shz-lc-mode__go{border-color:transparent;color:#fff}
/* the green ball is its own layer, so the rings grow from behind it (like the header bulb) */
.shz-lc--member .shz-lc-mode.is-active .shz-lc-mode__go::before{content:"";position:absolute;inset:-1.5px;z-index:1;border:2px solid #fff;border-radius:50%;box-sizing:border-box;background:radial-gradient(circle at 35% 30%,#5ff0a8 0%,#18c27a 55%,#0a8a52 100%)}
.shz-lc--member .shz-lc-mode.is-active .shz-lc-mode__go svg{opacity:1;transform:none}
/* ZIP-574 (owner): the same five expanding rings as the header's live bulb (shzLiveWave), scaled to the 24px tick
 * (header bulb 39px → rings 76…36px; here 47…22px), only on the chosen button. */
.shz-lc--member .shz-lc-mode{overflow:visible}
.shz-lc--member .shz-lc-mode .shz-lc-mode__go svg{position:relative;z-index:2}
.shz-lc--member .shz-lc-mode__rings{position:absolute;inset:0;z-index:0;color:#00ff78;pointer-events:none}
.shz-lc--member .shz-lc-mode__rings i{position:absolute;left:50%;top:50%;width:47px;height:47px;border-radius:50%;border:1.3px solid currentColor;opacity:0;transform:translate(-50%,-50%) scale(.18);box-sizing:border-box}
.shz-lc--member .shz-lc-mode.is-active .shz-lc-mode__rings i{animation:shzLiveWave 3s cubic-bezier(.15,.65,.2,1) infinite}
.shz-lc--member .shz-lc-mode__rings i:nth-child(2){width:41px;height:41px;animation-delay:.22s !important}
.shz-lc--member .shz-lc-mode__rings i:nth-child(3){width:34px;height:34px;animation-delay:.44s !important}
.shz-lc--member .shz-lc-mode__rings i:nth-child(4){width:28px;height:28px;animation-delay:.66s !important}
.shz-lc--member .shz-lc-mode__rings i:nth-child(5){width:22px;height:22px;animation-delay:.88s !important}
@media (prefers-reduced-motion:reduce){.shz-lc--member .shz-lc-mode.is-active .shz-lc-mode__rings i{animation:none}}
.shz-lc--member .shz-lc-mode:focus-visible{outline:2px solid #F0146E;outline-offset:3px}
/* ZIP-594 (owner): Live Chat's back button in the app's round glass ball (as the header back arrow). */
.shz-lc .shz-lc-back{position:relative;isolation:isolate}
.shz-lc .shz-lc-back::before{content:"";position:absolute;left:50%;top:50%;width:32px;height:32px;margin:-16px 0 0 -16px;z-index:-1;border-radius:50%;
  border:1.2px solid rgba(255,255,255,.75);
  background:linear-gradient(180deg,rgba(255,255,255,.55) 0,rgba(255,255,255,.12) 46%,rgba(255,255,255,0) 47%) top/76% 52% no-repeat,
             radial-gradient(circle at 50% 42%,rgba(255,255,255,.30) 0,rgba(255,255,255,.18) 55%,rgba(255,255,255,.10) 100%)}
